9/11 Commission member John Lehman told the New York emergency response agencies on May 18, 2004: ” ‘Gentlemen… I agree with you all that we certainly have the finest police and fire departments, Port Authority Police, anywhere in the world. …And I think the command and control communications of this city’s public service is a scandal. …It’s not worthy of the Boy Scouts, let alone this great city. …It’s a scandal that there’s nobody that has clear line authority and accountability for the crisis of the magnitude that we’re going to have to deal with in the years ahead.’ ”
– Thomas Kean and Lee Hamilton, Without Precedent, Page 225