Based on the 9/11 Commission hearing on January 27, 2004, the commission’s staff noted: ” ‘The anti-hijacking training for civil aviation crews in place on 9/11 was based on previous experiences with domestic and international hijacking. It was aimed at getting passengers, crew, and hijackers safely landed. It offered little guidance for confronting a suicide hijacking.’ Thus pilots, flight attendants, and passengers were not instructed to resist hijackers; instead, they were explicitly directed: ‘Do not try to overpower hijacker(s).’ ”
– Thomas Kean and Lee Hamilton, Without Precedent, Page 139